Local Literature Customer Service Skill Employed in the...

Customer Service Skills Employed in Kamayan Restaurant in Marikina City A Thesis Proposal Presented to the Faculty Of the College of Bachelor Science of Hospitality Management In Partial Fulfillment Of the Requirements for the Subject HRM 109 Leading to the Degree of Bachelor of Science In Hospitality Management By Zabala Jem Brillantes Judy Ann Gatbunton Romaline Chapter 1 The Problem and Its Background Introduction Customer Service Skills is the most important in hospitality industry. The capabilities of the employees in restaurant much more give importance. By a formal procedure used in the evaluation of work skills performance, it†¦show more content†¦Finally the output box is the result of the study. It is expected outcome made from the investigation which is the common Customer Service use and practice by the â€Å"Kamayan Restaurant†. Statement of the Problem The study is focus in the Customer Service Skills Employed in â€Å"Kamayan Restaurant† in Marikina City, it seek to answer the following sub- problem. 1. How the Establishment effectively and efficiently meet all the requirements of Customer Service Skills in terms of: 1.1 Service Quality 1.2 Motivation 1.3 Team Work 2. Is there any significant difference between the assessments of selecting toward Customer Service Skills Employed in â€Å"Kamayan Restaurant†? 3. Based on the findings of the study, what do the researchers recommend? Hypothesis The study stands on the premise that there is no significant difference on the assessment of the respondents on the Customer Service Skills employed by â€Å"Kamayan Restaurant†. Scope and Limitation of Study The study is limited to the following scope: Objective. The study is aim to assess the effectiveness of the present way of Service Skills in selected restaurants. Population. The researches consider those managers, supervisor, employees of the firm and its customers composing 50 participants to answer the questioners provided in the survey questioner. Venue. The setting of the place of theShow MoreRelatedHuman Resource Management in Mcdonalds2303 Words   |  10 Pagesfood industry(US) Let us come to the first part : Overview 1. The Company McDonalds is the largest food service company in the world. In 1993, annual sales stood at 23 billion dollars. It is also one of biggest employers in the United States , with over half a million workers .The company has roughly 10,000 locations Which include the standard sit-in restaurants, drive through windows, and satellite sites. 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